bajj Privacy Policy

bajj places the highest importance on the privacy of players in Bangladesh. This Privacy Policy ("Policy") explains how bajj ("we", "our", or "the Platform") collects, processes, stores, and protects the personal information of users ("user" or "you"). By using bajj's services, you are considered to have agreed to the terms of this Policy.

We believe transparency around information is the foundation of a trustworthy platform. That is why we clearly state what information is collected, why it is collected, and how it is kept secure.

bajj may collect your information in several ways. The types of information collected are described below:

1.1 Registration & Account Information

When you create an account on bajj or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Date, time, and duration of page visits
• Referral URL (the page you came from)
• Login and logout times

1.3 Transaction & Gaming Information

Records of your gaming activity and financial transactions are stored:

• Deposit and withdrawal history and amounts
• Game type, bet amount, and outcome
• Bonus claims and wagering activity
• Customer support communication records

bajj uses your information only for specific and legitimate purposes. We never use your information unnecessarily. The main purposes for which collected information is used are:

bajj never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing, identity verification, and technology infrastructure. These partners are given only the information necessary to complete their work and are required to comply with bajj's privacy standards.

3.2 Legal Obligations

We may disclose information to comply with a court order, a lawful request from a law enforcement agency, or applicable legal requirements. In such situations, we provide only the minimum information requested.

3.3 Security & Protection

Relevant information may be shared with security partners to detect and prevent fraud, cyberattacks, or activities that threaten the security of the platform.

3.4 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred as part of the assets. However, you will be notified in advance and your consent will be obtained before any new policy takes effect.

bajj applies industry-standard technical and organisational measures to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data transferred between your browser and our servers is protected by industry-standard SSL encryption.
• Encrypted Data Storage: Stored sensitive information, particularly payment and identity-related data, is kept in encrypted form.
• Access Controls: Only authorised personnel may access your information for specific, defined purposes. All access is logged and audited.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing so that any vulnerabilities can be identified and resolved quickly.
• Firewall & Intrusion Detection: Advanced firewalls and real-time intrusion detection systems protect our infrastructure.
• Staff Training: All our staff receive regular training in data protection and are bound by strict confidentiality agreements.

bajj uses cookies and similar tracking technologies that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for the basic functionality of the platform, such as maintaining login sessions and security verification.
• Functional Cookies: These remember your preferences and settings, such as language preference, to make your next visit more convenient.
• Analytical Cookies: These collect usage statistics about the platform that help us improve our services.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause some important platform features to not work properly.

bajj stores your information only for as long as necessary. We consider the following factors when determining the retention period:

• All account and transaction information is retained for as long as the account is active.
• After an account is closed, financial records and identity verification information are retained for a defined period in accordance with applicable legal requirements.
• Customer support communication records are kept for a limited period for the purpose of improving service quality.
• Where legal or regulatory requirements apply, relevant information may be retained for a longer period.
• Information that is no longer needed is permanently deleted in a secure manner.

As a bajj user, you have the following rights regarding your own personal information:

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To exercise these rights or to submit any request regarding your information, please contact our support team. We will process legitimate requests as quickly as possible.

bajj strictly does not allow any person under the age of 21 to provide information or access the platform. Our registration process includes strict age verification steps.

If we believe a minor has created an account, we will immediately close that account and delete all associated information. We ask all parents to regularly monitor their children's online activity.

bajj may update this privacy policy from time to time. Changes may be made due to service improvements, legal changes, or business requirements.

For any significant changes, we will:

• Publish updates on this page and change the "Last Updated" date.
• Send a notification to your registered email or mobile number.
• For major changes, your explicit consent may be obtained before the new policy takes effect.

Continuing to use bajj's services after any changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact bajj's privacy team. We take your requests seriously and aim to respond as quickly as possible.

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This policy applies to all services on the bajj platform and is linked to bajj's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict, this privacy policy shall apply.