Frequently Asked Questions
Find answers to your questions at bajj
Detailed answers to the most frequently asked questions about support, withdrawals, bonus terms, and casino games — all in one place.
This page brings together common questions that come up when using bajj. Before contacting the support team, take a look here — you will find answers to most common issues. The questions are organised into four sections: support, withdrawals, bonus terms, and casino and table games. If you do not find the specific information you need, talk to us directly on 24/7 live chat.
Section 01
Section 02
Section 03
Section 04
Support Questions
To help the support team assist you quickly, have your registered email or phone number, the date and time of the issue, and the relevant transaction ID or screenshot ready before reaching out. The more information you provide, the faster your issue gets resolved. Share these details as soon as you connect on live chat.
bajj currently offers two support channels: 24/7 live chat (the fastest option) and email — [email protected]. Live chat is accessible directly from any page on the site. For complex issues, writing in detail via email tends to be more effective.
bajj's support team is able to assist in both Bengali and English. This option is available specifically for Bangladeshi players, so you can comfortably write or speak in Bengali. Language will not be a barrier.
Yes, bajj's live chat support is active 7 days a week, 24 hours a day. If you run into a problem late at night, on a public holiday, or at any other time, reach out via live chat. You can also send an email at any time.
Emails sent to [email protected] are reviewed by the support team as quickly as possible. For urgent issues, using live chat is recommended since it gives you a direct connection. Including detailed information and screenshots in your email increases the chance of a faster resolution.
Withdrawals
Withdrawals at bajj are generally processed within 30 minutes to 3 hours. Once account verification is complete and all conditions are met, the funds will reach your designated mobile wallet or bank account within that timeframe.
No, for security reasons bajj only processes withdrawals to bKash, Nagad, Rocket, Upay, or bank accounts registered in the player's own name. Transfers to third-party accounts are not permitted. This is necessary to prevent fraud and to protect your account.
To withdraw winnings earned from a bonus, the wagering requirement must be met first. For example, for a ৳1,500 bonus, you need to complete bets totalling 20 times the bonus amount — that is ৳30,000 — after which the winnings are added to your main balance and can be withdrawn.
bajj's withdrawal system runs around the clock. Requests submitted at night or on weekends are also processed within 30 minutes to 3 hours. However, for bank transfers, the bank's own processing time may apply.
The minimum withdrawal amount at bajj is ৳800. Withdrawals below this amount are not available. The minimum deposit amount is ৳300, and this applies equally across all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Bonus Terms
The welcome bonus is available only once per account. It applies to a new player's first deposit. Attempting to claim the bonus by opening multiple accounts under the same person may result in account suspension.
When you make your first deposit at bajj, a 150% bonus is automatically added to your account, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus, bringing your total balance to ৳2,500. No separate code is needed — the bonus activates right after your deposit.
bajj's wagering requirement is 20x the bonus amount — not the combined total of deposit and bonus. For example: if you receive a ৳1,500 bonus, you need to place bets totalling ৳1,500 × 20 = ৳30,000. After that, winnings earned from the bonus can be withdrawn.
Yes, there is an option to cancel a bonus, but cancelling it generally means the winnings associated with that bonus are also cancelled. It is better to decide before using any of the bonus balance. Contact the support team on live chat to find out what to do in your specific situation.
Yes, bajj bonuses have a specific validity period. If the wagering requirement is not completed before the bonus expires, the bonus and any associated winnings may be forfeited. Try to meet the conditions within the timeframe after activating the bonus, and ask support for the exact expiry details.
Casino & Table Games
In live dealer games, a trained dealer deals cards or spins a roulette wheel via live video streaming from a real studio. You can watch and place bets in real time. This provides a more realistic experience than standard RNG games, and providers such as Evolution Gaming and Ezugi supply these types of games.
Teen Patti is a three-card game where players compete against each other or against the dealer, and the player with the best hand wins. Andar Bahar is simpler — one card is revealed and you bet on whether the next matching card will land on the "Andar" (left) or "Bahar" (right) pile. Andar Bahar is comparatively faster and easier.
In Baccarat, you choose one of three bets: "Player" wins, "Banker" wins, or "Tie". Both sides receive two cards and the side whose total points are closest to 9 wins (if the total is 10 or more, the tens digit is dropped). The dealer applies the rules automatically, so the player does not need to make complex decisions.
Yes, Roulette offers a variety of betting options. In addition to red or black and odd or even, you can bet on a single number (Straight Up), two numbers (Split), three numbers (Street), four numbers (Corner), and ranges such as 1–18 or 19–36. Winning on a specific number pays much more, but the odds are also lower.
Yes, bajj's live casino is fully functional on a mobile browser. You can play live dealer games directly from a smartphone without downloading a separate app. A stable internet connection (Wi-Fi or 4G/5G) is recommended for the best experience.
Still have questions?
If you did not find an answer, our support team is ready to help right away.
Go to bajj Live Chat
24/7 Live Chat |
[email protected] |
Support in Bangla and English